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Contact Center Text Messaging Solution

Integrate text messaging into your contact center and expand the ways in which customers interact with your organization.

Rather than calling a customer support center, customers can initiate or respond to important messages with a text message.  Customers can self-serve through a fully-automated dialog over the text messaging channel with escalation to an agent when warranted.  

Using the enhanced keyword search capabilities of the SoundBite Dialog Engine, contact centers can enable an interactive customer experience that is relevant and personalized to the individual.

  • Encourage customer self-service through a fully-automated dialog over the text messaging channel
  • Interact with customers via agent-assisted text messaging through SoundBite’s Agent Text Portal
  • Use your business rules and customer data to personalize customer interactions

Next Steps:

Learn more about our Contact Center Text Messaging Solution.
Contact us for more information.