Contact Center Solutions

Our cloud-based, Hosted Contact Center Solution optimized agent resources, reduces operating expenses and increase customer service levels. Expand your communications channels with SoundBite's multi-channel offering and streamline call processing to reduce the time customers spend on hold.

	Hosted Dialer Maximize the number of agent-to-customer conversations while controlling costs and minimizing capacity concerns.
	Contact Center Text Messaging Expand the ways in which customers interact with your contact center.

CTI Connect
Incorporate intelligent call routing, warm transfers with screen pops, and dynamic call pacing into your contact center.

	Agent Voice Portal Deliver caller information directly to the agent's desktop through a web-based application.
	Agent Text Portal Allow agents to seamlessly interact with customers over the text messaging channel.
	Inbound IVR Reduce the number of inbound, agent-assisted calls by providing customers with more self-service options.

Contact Center Solutions

Hosted Predictive Dialer