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Proactive Notifications

Reach customers effectively and efficiently with relevant communications that reduce inbound calls. Keep customers informed while you strengthen customer relationships and lower costs.


Differentiate your services and engage customers with proactive communications that convey time-sensitive offers or information of importance and interest to customers, such as account changes, price adjustments, or urgent alerts. Augment one-way message delivery with interactive multi-channel communications.

The SoundBite Engage™ platform is highly scalable and can quickly communicate with millions of customers and employees around the world through a variety of channels and mobile devices.

  • Send messages through the channel and devices that your customers prefer
  • Deliver highly personalized communications based on geographic location or other affinity
  • Enable customers to respond easily or take appropriate action through interactive menu options

 

Next Steps:

Learn how to bring Text Messaging into your Contact Center.
Contact us for more information.