Fraud Management Solution

Fraud losses impact every business, damaging consumer confidence and revenue growth. SoundBite delivers expedited proactive communications to your cardholders through immediate multi-channel customer interactions, including voice, text, and email messaging. Through personalized and interactive contact strategies, SoundBite provides a cost-effective solution that accelerates fraud confirmation and investigation, while freeing your fraud agents for higher-value activities.

Optimize your fraud management program with proactive communications to confirm fraud earlier, reduce the expense of fraud mitigation programs, and provide a positive customer experience.  

• Send real-time alerts and expedite case disposition through integration with fraud detection systems, including TSYS CardGuard
• Automate cardholder authentication, verification of recent transactions, and prioritization of treatment based on risk, fraud type, and customer demographics
• Connect cardholders directly to a fraud specialist when a fraud event is confirmed
• Capture account alert preferences and engage cardholders to proactively monitor their own accounts for irregular activity

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