Making Home Affordable (MHA) Accelerator

Under the FED Home Affordable Plan, nearly five million homeowners with loans owned or guaranteed by Fannie Mae or Freddie Mac have the opportunity to refinance into more affordable monthly payments.

The SoundBite MHA Accelerator Solution improves borrower communications and information exchange at four key stages in the loan modification process: Qualification, Processing, Trial Period, and Underwriting.

The flexible, on-demand proactive communications solution uses multiple communications channels to reach borrowers more effectively and efficiently with timely and relevant information.

• Accelerate the pace of modifications and complete the qualification process by efficiently collecting missing documents and verifying information from borrowers
• Increase the number of trial modifications initiated and completed while reinforcing on-time payment behavior throughout the trial period
• Decrease inbound calls and lower operating cost by proactively communicating with borrowers
• Gain a unified view into campaigns across all channels and build customer contact best practices
• Deliver strong servicer performance and a consistent customer experience

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