Agent Portal

The Agent Portal provides agents with an immediate view of account information or text message history for faster issue resolution.  As a result, the agent has access to recent message history and other unique data based on the type of application, such as amount past due, minimum balance due, or last payment date.

Agents log into the web-based Agent Portal to handle incoming calls or interact with consumers via a text message.  Agents can indicate current availability, classify a call with custom disposition codes, or respond to a text message.  It also provides contact center managers with greater visibility into campaign activity and individual agent performance. 

• Offers CTI-like functionality for improved contact center operations
• Provides real-time visibility into customer conversations
• Allows agents to send pre-defined or free-form text messages to customers
• Delivers customized caller information directly to the agent's desktop

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